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Our next call back from a “manager” is scheduled for Tuesday, because you know, 24 48 business hours. So here we wait. I do not at ALL encourage anyone to use them under any circumstances. We have had a month with no AC in the house, and a consistent temp in the house of 86 90. HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense.

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"I asked when and how will that happen.

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There are several plans and options to choose from to best suit your home’s specific requirements.

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We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant.

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For example, now that you spent the $500 and the septic was replaced, your hot water heater has begun to leak.